CARE INSPECTORATE WALES · INSPECTION 2025
Rated Good across every area in our first CIW inspection
Care Inspectorate Wales independently inspected Forever Kin Healthcare in April 2025. We were rated Good in all three assessed areas, with no areas for Priority Action identified.
Inspected April 2025
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Swansea & West Glamorgan
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CIW regulated
CIW OVERALL VERDICT
Good
across all three inspection areas
Well-being
Good
Care and Support
Good
Leadership and Management
Good
OUR INSPECTION RATINGS
Good in every area, at our very first inspection
WELL-BEING
Good
ACHIEVED
CARE AND SUPPORT
Good
ACHIEVED
LEADERSHIP & MANAGEMENT
Good
ACHIEVED
ABOUT THIS INSPECTION
What Care Inspectorate Wales found
Care Inspectorate Wales is the independent regulator for social care in Wales. All registered domiciliary care providers are required by law to be inspected under the Regulation and Inspection of Social Care (Wales) Act 2016.
This was our first inspection as a registered service. Inspectors visited on 16 and 17 April 2025, speaking with the people we support, their families and our team, and reviewing records, policies and care plans.
No areas for Priority Action were identified.
Well-being
The people we support are treated with dignity and respect, encouraged to make their own decisions, and supported to maintain relationships with family and friends. Safeguarding procedures are robust and well understood by all staff.
Care and Support
Personal plans are thorough, regularly reviewed, and developed with the individual and their family. People take part in a wide range of meaningful activities, from bowling and swimming to visiting family in other areas.
Leadership and Management
CIW found strong governance, financial oversight and a stable, consistent team. Staff feel valued and supported, scheduling allows realistic travel time between visits, and all staff have contracts in place.
IN THEIR OWN WORDS
What families and the people we support told inspectors
They have adapted the time of our session to meet our needs.
FAMILY MEMBER · CIW REPORT, APRIL 2025
He is making friends at all the things he does with his worker.
FAMILY MEMBER · CIW REPORT, APRIL 2025
People told us the staff always treat them with dignity and respect.
CIW INSPECTOR · WELL-BEING
People and their relatives are very happy with the care and support provided at the service.
CIW INSPECTOR · SUMMARY
The service is timely, effective and reliable. Families feel their relative is safe in their home.
CIW INSPECTOR · SUMMARY
Many of the staff describe management as caring and supportive.
CIW INSPECTOR · LEADERSHIP
KEY FINDINGS
What the inspection confirmed about our service
Person-centred care
Support is built around each individual, their preferences, strengths and goals. Personal plans are thorough and developed with people and their families.
Safe recruitment
Thorough pre-employment checks are completed before any care worker begins. Staff are registering with Social Care Wales, the workforce regulator.
Robust safeguarding
All staff have completed safeguarding training. Policies reference the Wales Safeguarding Procedures and are understood by the whole team.
Effective care plans
Personal plans are accurate, reviewed regularly, and capture interests, likes and dislikes, not just clinical need.
Strong leadership
The Responsible Individual conducts quarterly statutory visits and six-monthly reviews of care. The service is financially sustainable.
Independence and community
People are actively supported to stay engaged in their communities and maintain important relationships, with activities they choose.
BY THE NUMBERS
Our service at the time of inspection
30
People supported in 2024/25
13
Care workers, no vacancies
0
Formal complaints
3/3
Areas rated Good
OFFICIAL DOCUMENT
Download the full inspection report
OFFICIAL CIW REPORT
CIW Inspection Report, Forever Kin Healthcare
The official report published by Care Inspectorate Wales following their visit on 16 and 17 April 2025, covering all three inspection areas.
Inspected April 2025
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PDF · 168 KB
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Available in Welsh
ANNUAL RETURN 2025/26
Regulated, transparent and accountable
As a registered provider under the Regulation and Inspection of Social Care (Wales) Act 2016, Forever Kin Healthcare completes an Annual Return each year. This gives the public comprehensive information about the quality of our service.
Our 2025/26 Annual Return confirms compliance with the required standards, zero formal complaints during the reporting period, and ongoing investment in staff training and development.
REGISTERED SINCE
18 April 2024
SERVICE AREA
West Glamorgan
FORMAL COMPLAINTS
0 in 2024/25
HOURLY RATE RANGE
£22 to £27
GET IN TOUCH
Would you like to find out more about our care services?
We support adults across Swansea and West Glamorgan to live independently at home. If you or a loved one would like to know more, we are happy to help.