Rated Good across all areas in our first CIW inspection
Care Inspectorate Wales independently inspected Forever Kin Healthcare Ltd in April 2025. Across all three assessed areas, Well-being, Care and Support, and Leadership and Management, we were rated Good. No areas for Priority Action were identified.
Good in every area. First inspection, every area passed.
Well-being
Good
AchievedCare and Support
Good
AchievedLeadership and Management
Good
AchievedWhat Care Inspectorate Wales found
Care Inspectorate Wales is the independent regulator for social care in Wales. All registered domiciliary care providers are required by law to be inspected under the Regulation and Inspection of Social Care (Wales) Act 2016.
This was our first inspection as a registered service. CIW inspectors visited on 16 and 17 April 2025, speaking with the people we support, their families, and members of our team, as well as reviewing records, policies, and care plans.
No areas for Priority Action were identified. CIW found that people are treated with dignity and respect, care staff are recruited safely, and leadership has strong systems for oversight and governance.
Well-being
The people we support are treated with dignity and respect, encouraged to make their own decisions, and supported to maintain relationships with family and friends. Safeguarding procedures are robust and well understood by all staff.
Care and Support
Personal plans are thorough, regularly reviewed, and developed with input from the individual and their family. People are supported to take part in a wide range of meaningful activities, from bowling and swimming to visiting family members in other areas.
Leadership and Management
CIW found strong governance, financial oversight, and a stable, consistent team. Staff told inspectors they feel valued and supported. Scheduling ensures realistic travel time between visits, and all staff have contracts in place.
What families and the people we support told inspectors
They have adapted the time of our session to meet our needs.
Family member, CIW Report April 2025He is making friends at all the things he does with his worker.
Family member, CIW Report April 2025People told us the staff always treat them with dignity and respect.
CIW Inspector, Well-being findingsPeople and their relatives are very happy with the care and support provided at the service.
CIW Inspector, SummaryThe service is timely, effective and reliable. Families told us they feel their relative is safe in their home.
CIW Inspector, SummaryMany of the staff we spoke with describe management as caring and supportive.
CIW Inspector, Leadership findingsWhat the inspection confirmed about our service
Person-centred care
Support is built around each individual, their preferences, strengths, and goals. Personal plans are thorough and developed in discussion with people and their families.
Safe recruitment
Thorough pre-employment checks are completed before any care worker begins. Staff are registering with Social Care Wales, the workforce regulator.
Robust safeguarding
All staff have completed safeguarding training. Policies reference the Wales Safeguarding Procedures and are understood by the whole team.
Effective care plans
Personal plans are accurate, reviewed regularly, and include detailed information about interests, likes, and dislikes, not just clinical need.
Strong leadership
The Responsible Individual has a strong presence, conducts quarterly statutory visits, and completes six-monthly reviews of care. The service is financially sustainable.
Independence and community
People are actively supported to remain engaged in their communities and maintain important relationships. Activities are meaningful and chosen by the people we support.
Our service at the time of inspection
People supported in the 2024/25 financial year
Care workers in post with no vacancies
Formal complaints in the reporting period
CIW inspection areas rated Good
Download the full CIW inspection report
CIW Inspection Report, Forever Kin Healthcare Ltd
This is the official inspection report published by Care Inspectorate Wales following their visit on 16 and 17 April 2025. It covers all three inspection areas: Well-being, Care and Support, and Leadership and Management.
Download Report (PDF)Official regulatory body for social care in Wales
Regulated, transparent and accountable
As a registered provider under the Regulation and Inspection of Social Care (Wales) Act 2016, Forever Kin Healthcare completes an Annual Return each year. This gives the public comprehensive information about the quality of our service.
Our 2025/26 Annual Return confirms compliance with the required standards, zero formal complaints during the reporting period, and our ongoing investment in staff training and development.
Download Annual Return (PDF)Would you like to find out more about our care services?
We support adults across Swansea and West Glamorgan to live independently at home. If you or a loved one would like to know more, we are happy to help.
Contact Us TodayOur Vision and Mission
We are committed to excellence in domiciliary care, creating customised care plans based on rigorous assessments and constant feedback. Our mission is to enable individuals and families to thrive at home through flexible, personal care solutions.